🔁 Return & Cancellation Policy
We want your shopping experience to be smooth and worry-free. Please review our return and cancellation guidelines below.
🔄 Return Policy
You may return an item if you are not fully satisfied, under the following conditions:
🕒 Return Window
Returns must be requested within 7 days from the date you receive your order.
✅ Conditions for Return
Item must be unused, unworn, and in its original packaging
All original tags, labels, and accessories must be intact
Proof of purchase (receipt or order number) is required
❌ Non-Returnable Items
Used or damaged items
Hygiene-sensitive items (e.g. whistles, skipping ropes) unless defective
Items marked as final sale or clearance
💸 Refunds
Once your return is received and inspected, we will notify you of the approval status
If approved, a refund will be issued to your original payment method within 7–14 business days
Shipping charges are non-refundable, unless the return is due to our error
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
Please use a trackable shipping method to avoid loss
✖️ Cancellation Policy
🕓 Before Shipment
Orders can be cancelled within 12 hours of purchase or before the item is shipped, whichever comes first
Contact us immediately at tkhretail@outlook.com with your order number
📦 After Shipment
Once your order has been shipped, it cannot be cancelled
You may proceed with a return after receiving the item, following the Return Policy above
💳 Refund for Cancelled Orders
For eligible cancellations, refunds will be processed within 7–14 business days
You will receive a confirmation email once your refund has been issued
📞 Need Help?
If you need assistance with returns or cancellations, contact our support team at:
📧 Email: tkhretail@outlook.com
📞 Phone: 011-1314 7734 / 01156596163.