🔐 Privacy Policy
At TKH RETAIL SDN BHD 202501032738 (1634149-K), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.
By using our website, you agree to the terms outlined in this Privacy Policy.
📋 1. Information We Collect
We collect different types of information to provide and improve our services:
a. Personal Information
When you place an order or register for an account, we may collect:
Full name
Email address
Phone number
Shipping & billing address
Payment details (processed securely through third-party gateways)
b. Non-Personal Information
We may automatically collect:
Browser type and version
Device information
IP address
Pages visited and time spent
Cookies (see section 5)
🛍️ 2. How We Use Your Information
We use your information to:
Process and fulfill orders
Deliver customer support
Send order confirmations and updates
Respond to your inquiries or requests
Improve website performance and user experience
Notify you about promotions or new products (only if you opt in)
🔐 3. How We Protect Your Information
We use industry-standard security measures to protect your data, including:
SSL encryption
Secure payment gateways
Firewalls and access controls
Regular software updates and monitoring
We do not store your full credit/debit card information on our servers.
🤝 4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
However, we may share information with:
Trusted service providers (e.g. delivery couriers, payment processors)
Legal authorities if required by law, court order, or to enforce our policies
🍪 5. Cookies & Tracking Technologies
We use cookies to:
Remember your preferences
Enable cart and checkout functionality
Analyze website performance and improve user experience
You can disable cookies in your browser settings, but some features may not work as intended.
📧 6. Email Communications
You may receive emails from us regarding:
Order confirmations
Shipping updates
Promotions or newsletters (if subscribed)
You can unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link in the email or contacting us directly.
👶 7. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from children.
🔄 8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted here with a revised “Last Updated” date. Your continued use of our site signifies your acceptance of those changes.
📞 9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 Email: tkhretail@outlook.com
📞 Phone: 011-1314 7734 / 01156596163.